Frequently Asked Questions
Q: How can I get assistance?
Email us at email@example.com. Or contact us at 678.948.5784
Q: Where is my package shipped from?
Norcross (Atlanta), GA
Q: How long it will take to receive my order?
Orders are processed within 1 – 3 business days. Priority shipping with USPS and ground shipping with UPS take on average 2 days depending on the zip code. Please expected delays due to COVID-19. If you need an item by a certain date, we would advise ordering at least 7 days before the time the item is needed.
Q: How can I return my purchase?
If you are not satisfied with your purchase, you may return it within 7 days of the delivery date. Items held for a longer period cannot be returned. The item must be unused, unworn, with all tags attached. The customer is responsible for the return shipping cost. A refund will be issued via the original payment method. Clearance items are FINAL SALE and are not eligible for return. Contact firstname.lastname@example.org to start the return process.
Q: What if an item is damaged?
We will exchange or refund you for any damaged items. Contact email@example.com to start the exchange or return process.
Q: How does Klarna payments work?
Klarna allows you to purchase and pay in 4 equal installments. There is no interest charged for this service if you pay on time. Payments are due every 2 weeks.